Privacy Policy
Yovida (Pty) Ltd (“Yovida”, “we”, “us”, or “our”) builds products for health, wellness, and tranquility. Your trust matters to us, and we aim to collect as little personal information as we need. This Privacy Policy explains what we collect, how we use it, and the choices and rights you have when you use our mobile applications, our website at yo-vida.com, and related services (the “Services”). Yovida (Pty) Ltd is the responsible party (or “controller”) for the personal information processed through the Services.
In short: we do not sell your personal information, we do not use your health or wellness data for advertising, and you can ask us to delete your account and data at any time.
1. Information we collect
The exact information depends on which app or feature you use. In general:
Information you provide
- Account information — such as your name, email address, and password, if you create an account.
- Wellness content — information you choose to enter, such as mood check-ins, journal entries, goals, reminders, and preferences.
- Communications — messages you send us, for example when you contact support.
Information collected automatically
- Device and app information — device model, operating system version, app version, language, and time zone.
- Usage and diagnostics — features used, session length, crash reports, and performance data, which help us keep the apps reliable.
Information from third parties
- App stores — Apple and Google tell us whether a purchase or subscription is active. We do not receive your full payment card details.
- Health platforms — if you choose to connect Apple Health or Google Health Connect, we read or write only the data types you authorise (see Health & wellness data).
- Sign-in providers — if you sign in with Apple or Google, we receive the basic profile information you allow them to share, such as your name and email address.
We do not knowingly collect precise location, contacts, photos, or microphone recordings unless a feature clearly requires it, explains why, and you grant permission through your device.
2. How we use information
- to provide, personalise, and maintain the Services;
- to create and manage your account and process your purchases;
- to send you reminders and notifications you have turned on;
- to respond to your questions and provide support;
- to understand how the Services are used and improve them, using aggregated or de-identified data where possible;
- to detect, prevent, and address fraud, abuse, security issues, and technical problems;
- to comply with legal obligations and enforce our Terms of Service.
We do not use automated decision-making that produces legal or similarly significant effects on you.
3. Health & wellness data
We treat health and wellness information with extra care:
- We use it only to provide the features you have chosen to use.
- We never sell it, and we never use it for advertising or marketing, or share it with data brokers.
- Data obtained through Apple HealthKit or Google Health Connect is used only as permitted by Apple's and Google's developer policies, is not shared with third parties for advertising, and is not stored in iCloud or other services in a way that exposes it to others.
- You can revoke access to Apple Health or Health Connect at any time in your device settings.
4. How we share information
We do not sell or rent your personal information, and we do not share it for cross-context behavioural advertising. We share information only:
- With service providers who process data on our behalf to run the Services — for example cloud hosting, crash reporting, and customer support tools. They are bound by contracts to use the data only for our instructions and to protect it.
- With app stores to process purchases and subscriptions.
- For legal reasons — if required by law, regulation, legal process, or to protect the rights, property, or safety of Yovida, our users, or others.
- In a business transfer — if Yovida is involved in a merger, acquisition, or sale of assets, subject to this Privacy Policy continuing to apply.
- With your consent or at your direction.
5. Legal bases for processing
Where laws such as the EU/UK General Data Protection Regulation (GDPR) or South Africa's Protection of Personal Information Act (POPIA) apply, we process personal information on these bases:
| Purpose | Legal basis |
|---|---|
| Providing the Services and your account | Performance of a contract with you |
| Health and wellness data | Your explicit consent, which you may withdraw at any time |
| Diagnostics, security, and improving the Services | Our legitimate interests, balanced against your rights |
| Optional notifications and communications | Your consent |
| Record keeping and legal requests | Compliance with legal obligations |
6. Data retention
We keep personal information only as long as needed to provide the Services and for the purposes described here. When you delete your account, we delete or anonymise your personal information within 30 days, except where we must keep certain records longer to meet legal, tax, or accounting obligations, resolve disputes, or prevent fraud. Backups are overwritten on a rolling schedule within 90 days.
7. Account & data deletion
You can ask us to delete your account and associated data at any time:
- In the app: where available, go to Settings › Account › Delete account.
- By email: send a request to privacy@yo-vida.com with the subject “Account deletion request”, from the email address linked to your account, and tell us which app you use.
We will confirm your request and complete the deletion within 30 days. Data that will be deleted includes your account profile, wellness content, preferences, and any linked identifiers. Limited records may be kept as described in Data retention. You can also ask us to delete specific data without deleting your account.
Deleting your account does not cancel an active app store subscription. Please cancel it through the App Store or Google Play first.
8. Your rights
Depending on where you live, you may have the right to:
- access the personal information we hold about you and get a copy;
- correct inaccurate or incomplete information;
- delete your information;
- restrict or object to certain processing;
- receive your information in a portable format;
- withdraw consent at any time, without affecting processing that already happened;
- opt out of the “sale” or “sharing” of personal information (we do neither);
- not be discriminated against for exercising your rights.
To exercise any of these rights, email privacy@yo-vida.com. We may need to verify your identity before acting on a request, and we will respond within the time required by law. You also have the right to complain to your local data protection authority, for example the Information Regulator in South Africa or your supervisory authority in the EU or UK.
9. Security
We use appropriate technical and organisational measures to protect personal information, including encryption in transit, access controls, and limiting access to people who need it. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. If a breach affects your personal information, we will notify you and the relevant authorities as required by law.
10. International transfers
Our service providers may process information in countries other than yours. When we transfer personal information internationally, we use appropriate safeguards, such as standard contractual clauses, as required by applicable law.
11. Children
The Services are not directed to children under 13 (or the higher minimum age in your country), and we do not knowingly collect personal information from them. If you believe a child has given us personal information, contact us at privacy@yo-vida.com and we will delete it.
12. Our website
This website does not use cookies, analytics, advertising trackers, or third-party fonts or scripts. If you choose a language with the English/Spanish switch, your browser remembers that choice in its local storage so the site opens in the same language next time. It stays on your device, is never sent to us, and you can clear it at any time in your browser settings. Like most websites, our hosting provider may automatically record standard server logs (such as IP address, browser type, and pages requested) to keep the site secure and running. These logs are kept for a limited time and are not used to identify you.
13. Changes to this policy
We may update this Privacy Policy from time to time. If we make material changes, we will notify you in the app or by other reasonable means before they take effect. The “Last updated” date above shows when it was last revised.
14. Contact us
If you have questions about this Privacy Policy or how we handle your information:
Yovida (Pty) Ltd
Privacy enquiries: privacy@yo-vida.com
General support: info@yo-vida.com
Website: yo-vida.com